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FAQ

General

Print Subscription

Digital Subscription

 

 

How will you acknowledge my order?

An email acknowledgement of your order will be sent to you that will confirm the details of what you have ordered and the address to which the items will be sent.

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How secure are my credit card details?

All the information you provide is encrypted (scrambled) using the industry standard SSL (Secure Socket Layer) technology so that when you submit the order from the online form to our computer, nothing can be read as it travels down the secure line.

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What if an issue doesn’t arrive?

Simply contact one of our Customer Services team and they will check we have your correct address details and arrange for a replacement copy to be sent to you.

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What if an item arrives damaged?

Simply contact one of our Customer Services team and they will arrange for a replacement copy to be sent to you.

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How can I place my orders?

 We accept your orders in any of the following ways which is convenient for you:

Email:

Please fill in out online form

Fax:

+44 (0)20.80.999.888

Post:

OPARS Ltd, 27 Old Gloucester Street, London, WC1N 3AF, UK..

 

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What details do you need to process my orders?

To avoid delay in processing your orders, please include the following information:

  • Title, Order Code, and quantity of each item (for items in print).
  • Bill-To address, contact person, numbers and e-mail.
  • Ship-To address, contact person, numbers and e-mail (if different).
  • Special shipping instruction, if needed.
  • Whether or not you prefer to backorder.

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What types of payments do you accept?

We Accept payments through following methods:

  • Bank transfer - Our UK account details will be notified in the pro-forma invoice.
  • Cheque - Drawn on a UK bank on behalf of OPARS Ltd.
  • Credit/Debit Card - We accept payment by these Cards: Mastercard, Visa, JCB, Solo, Switch, Visa Delta, Visa Purchasing.

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What is your refund policy?

All (firm, standing and subscription) orders are consolidated and packaged very carefully, and shipped registered. We can not be responsible for the replacement or repair of the books if you do not notify the shipping company. Returns of items only shipped in error are handled within 20 days of receipt of the shipment. Before returning any item, you must notify us to receive a confirmation Return Code and an address to return the item. Items to be returned, should not be marked, accessioned, or stamped in any way.

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Do you accept claims for lost orders?

Claims for lost orders should reference the invoice number. We are not liable for lost orders shipped by non-registered posts or once your freight forwarder has signed for the order.

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Print Subscription

 

How do you supply the subscribed journal issues?

We also offer a highly efficient consolidation service which is currently used for many libraries around the world. We guarantee regular shipment of all issues and volumes of all ordered journals and book series.

Publishers send your journals to our consolidation centre where we check in, process and consolidate them into one single shipment before sending them on to you at the desired intervals.

Benefits of our consolidation service:

  • Single shipment of journals
  • Automatic claiming
  • Status reports & packing lists
  • Easy change of Ship-To address

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When can I expect to receive the first issue of a subscription?

Usually, your first magazine will start arriving within six to ten weeks after we receive your paid order, but it does depend on the frequency of the journal you have chosen and what part of the world it is being shipped to.

  • If the publication is a weekly, you should start to receive your first issue in approximately four to six weeks;
  • Bi-weeklies and monthlies take approximately six to ten weeks to start;
  • If the magazine publishes bi-monthly or quarterly, receipt of your first issue may take as long as ten to twelve weeks to start;

Please be assured that these are standard industry lead times, although it can vary from publisher to publisher. The actual delivery date of your first issue will depend on when the next issue is scheduled to be released by the publisher and how frequently the magazine you have ordered is published, although our system does allow the fastest processing possible.

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How renewals take place within your services?

We automatically take action to renew every subscription that has not been cancelled on schedule by sending you a request for each single journal 4 months before the subscription is due to expire. If you wish to cancel an existing subscription you need to give written notice at least 3 months before the expiry date of the subscription.

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Do you supply back issues?

We supply back issues of Iranian serial publications all (subject to main publishers availabilities). We can help you fill gaps in your holdings and supply some special requests for a surprisingly affordable price. Normal back issue price is obtained by dividing [subscription rate] by [frequency minus 1] except for annual serials.

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How do you process claims?

Our computerised system facilitates and accelerates the claiming procedure immensely. When we receive a claim from you, we check it against our dispatch information. If the claimed issue is overdue, we make arrangement for a replacement free of charge. If the issue was only recently supplied, we will request that you check again before we initiate replacement procedures. We are committed to resolving all claims to the complete satisfaction of our customers.

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Can I cancel a subscription?

All orders are fully cancelable as long as the cancel request is received within 48 hours of the time the order is placed. After that, in most cases cancellations will not be accepted as all orders are pre-paid to the main publishers and processed promptly so as to ensure that the subscription begins as quickly as possible. No refunds will be made after the first issue of the journal for the year has been despatched.

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What details do you need to process my orders?

To avoid delay in processing your orders, please include the following information:

  • Title, Order Code, and quantity of each item (for items in print).
  • Bill-To address, contact person, numbers and e-mail.
  • Ship-To address, contact person, numbers and e-mail (if different).
  • Special shipping instruction, if needed. Whether or not you prefer to backorder.

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When can I order for a yearly subscription?

Orders can be placed at any time during the year for any designated subscription year. Issues will only be sent on receipt of payment. Subscriptions are entered on an annual basis January to December.

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Are your subscription prices fixed?

All prices are subject to change without notice. However, once an order is placed, We will not raise its price for the duration of the subscription year. Subscriptions are payable in advance, and payment can be made by Bank (Wire) Transfer, Cheque, and Credit/Debit Card (Mastercard, Eurocard, Visa). Issues will only be sent on receipt of payment.

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How renewals take place within your services?

We automatically take action to renew every subscription that has not been cancelled on schedule by sending you a request for each single journal 4 months before the subscription is due to expire. If you wish to cancel an existing subscription you need to give written notice at least 3 months before the expiry date of the subscription.

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Digital Subscription

 

How renewals take place within your services?

We automatically take action to renew every subscription that has not been cancelled on schedule by sending you a request for each single journal 4 months before the subscription is due to expire. If you wish to cancel an existing subscription you need to give written notice at least 3 months before the expiry date of the subscription.

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Are back files (back issues) available for all e-journals?

Back issues and back volumes are available for most titles at the current subscription rates. Please contact us for availability.

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Are e-journals exact matches of their print counterparts?

Not always. If the page image was scanned into the database, the match may be exact. Many electronic journals exclude non-article items, such as letters to the editor or advertisements.

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By subscribing to e-journals, what will we get access to?

By subscribing at our digital rate you will get electronic access only to the issues within your current and all previous orders. For example, for orders placed for 2008 issues, access will be available to the content in 2008. When renewed for 2009, access will be available to 2008 and 2009. In other words, for your subscription fee, you would be buying the data for the journal for the year in question, and will have permanent access to that material. You would not have to pay another fee to access it as back issues, once the year is done. You would of course have to pay a subscription price for a new year's subscription.

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Can I print or download articles?

Absolutely; You can download and print articles with no limitations, however please note that reproducing articles whether in digital or print format for sales puporses are srtictly prohibited.

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How can I access to the e-journals' articles for which I have paid the subscription charges?

Articles are accessible in any of the following methods:

  • Manual Login: in this method, you should login using your username and password determined when signing up for the service.
  • IP-Based Authentication: In this method any user visiting our website originating from an IP address within the IP range specified by the customer would get access to the articles through an automatic authentication system.

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How do I view e-jounals and articles?

Articles are available in PDF (using Adobe Acrobat or other freely available plug-ins). Formatting, images, fonts and layout are reproduced accurately, providing a high-quality replica of the printed page that can be viewed on-screen or downloaded at your convenience.

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How many simultaneous viewers can access e-journals?

Regarding the number of simultaneous users that can be online and get access to e-journals, we can make it virtually unlimited; however, we begin from 3 concurrent users and increase it on your request and based on a fair usage.

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Is there a search facility within articles?

Sure; Our search engine searches in titles, abstracts (including authors and affiliations), and keywords.

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Which Iranian serials are available electronically?

Most of the Iranian scholarly prestigious and highly cited journals are available electronically. If you seek for a specific journal that is not already available in our database, we can make it accessible for you in most cases and in the earliest possible.

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Will we have access to back-files (back issues) once paid for a yearly subscription?

Access to the journals are based on individual yearly subscription paid, that means if you pay for subscribing issues of 2009, you will get access only to issues for 2009, accessing to any other back/next year issues will need separate payments.

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What details do you need to process my orders?

To avoid delay in processing your orders, please include the following information:

  • Title, Order Code, and quantity of each item (for items in print).
  • Bill-To address, contact person, numbers and e-mail.
  • Ship-To address, contact person, numbers and e-mail (if different).
  • Special shipping instruction, if needed. Whether or not you prefer to backorder.

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When can I order for a yearly subscription?

Orders can be placed at any time during the year for any designated subscription year. Issues will only be sent on receipt of payment. Subscriptions are entered on an annual basis January to December.

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Are your subscription prices fixed?

All prices are subject to change without notice. However, once an order is placed, We will not raise its price for the duration of the subscription year. Subscriptions are payable in advance, and payment can be made by Bank (Wire) Transfer, Cheque, and Credit/Debit Card (Mastercard, Eurocard, Visa). Issues will only be sent on receipt of payment.

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How renewals take place within your services?

We automatically take action to renew every subscription that has not been cancelled on schedule by sending you a request for each single journal 4 months before the subscription is due to expire. If you wish to cancel an existing subscription you need to give written notice at least 3 months before the expiry date of the subscription.